Refund and Returns Policy

At Puringgogi, we are dedicated to ensuring you are fully satisfied with your purchase. This policy outlines the procedures for order changes, cancellations, returns, and refunds. Please review it carefully. Our customer support team can be reached at [email protected] for any questions.

1. Order Changes & Exchanges

Please review all order details (including size, design, quantity, and shipping information) carefully before confirming your purchase. Due to our fast processing times, we generally cannot accommodate changes or exchanges once an order is confirmed.

  • Correction Window: If you notice an error in your order, you have a 6-hour window from the time of order placement to contact us to cancel the order. You can then place a new order with the correct details.

2. Canceling Orders

  • Free Cancellation Period: You may cancel your order free of charge within 6 hours of placing it. To do so, please contact us immediately at [email protected].
  • After 6 Hours (Before Shipment): If you request to cancel your order after the 6-hour period but before it has been shipped, a cancellation fee of 10% of the total order value will apply to cover non-recoverable administrative and payment processing fees.
  • After Shipment: Once an order has been shipped, it cannot be cancelled. It may be eligible for return according to our policy below.

3. Return Policy

  • Return Window: You have 30 days from the delivery date to initiate a return for an eligible item. Beyond this period, orders are considered final.

4. Conditions for Eligible Returns

An item may be eligible for return if it meets one of the following conditions:

  • Item arrived damaged.
  • The received design differs significantly from what was ordered.
  • You received an incorrect size or material from what you ordered.
  • The wrong product was delivered.
  • The product description on our website does not accurately match the received item.

5. Condition of Returned Items

To be eligible for a return, the item(s) must be:

  • In its original, new, and unused condition.
  • In its original, undamaged packaging.
  • Not worn, washed, altered, or damaged by the customer.
  • With all original tags securely attached.

6. How to Request a Return

When contacting us for a return, please provide:

  • Your order number.
  • Clear photographic or video evidence of the defect or issue.

7. Return and Refund Process

  • Initiate Request: Email your return request and evidence to [email protected].
  • Review: Our team will review your request and respond within 2-3 business days.
  • Instructions: If your return is approved, we will provide specific instructions.
  • Return Shipping Costs: Customers are responsible for all return shipping costs. These costs are non-refundable.
  • Refund Processing: Please allow up to 2 business days for us to process your refund after we have received and inspected the returned item. The refund will be for the item cost; original shipping fees are refunded only if the return was due to our error.

8. Awaiting Your Refund?

If you haven’t received your refund after notification:

  • First, re-verify your bank or PayPal account.
  • Next, contact your card company or bank; it may take some time before your refund is officially posted (typically 10-15 business days).
  • If you’ve done all of this and still have not received your refund, please contact us at [email protected].

Important Notes:

Returns made without prior approval may not be accepted.

Our return policy is strictly valid for 30 days from the date of delivery.

Puringgogi is not responsible for returns lost or damaged in transit back to us.

Contact Info

  • Company Name: Puringgogi Company Limited
  • Business Registration No: 76533122
  • Date of Incorporation: 08-May-2024
  • Address: PORTIONS A, B & C ON G/F OF PASSKON COURT, NOS 79-81, KIMBERLEY ROAD, KOWLOON, HONG KONG
  • Email: [email protected]
  • Support Hours: Monday to Friday, 8:00 AM – 5:00 PM PST